Frequently Asked Questions
PAYMENT
When making your online purchase, you can choose from the following payment methods: VISA, MasterCard, Paypal, MBway, and Multibanco Reference.
The payment process is carried out with complete security through our partner's website, Paypal, or through other payment systems.
If you need to include the taxpayer ID on your invoice, add it during the checkout process.
Frequently Asked Questions
When placing an order, is stock availability guaranteed?
Despite all our verification efforts, sometimes stock shortages are possible. In this case, our Customer Service team will contact you to inform you of the stock shortage and proceed with the corresponding refund.
I chose to pay with a bank slip but I didn't make the payment by the deadline. What should I do?
Your order has been cancelled and the items have been returned to stock. We recommend contacting our Customer Support or placing a new order.
Can I change my delivery address after purchase?
If your order has not yet been processed, you can email our Customer Support requesting an address change. If you have been notified that your order is already being prepared, you should contact the shipping company directly.

Can I change my billing information after purchase?
Once an invoice has been issued, we are unable to change its details.

Could there be delays in the delivery of my order?
We work closely with carriers to ensure delivery deadlines are met. However, we cannot be held responsible for delays caused by factors outside of DQUAL's control.
We are a small team, and we strive for quality and attention to detail in every order. For this reason, we ask for your understanding if there are any delays during peak order periods.

Can I save an article that I like?
You can add the items you like most to your Wishlist. Sign in or create an account to access them from any device.
In which countries can you buy online?

Currently, you can buy online in all countries of the European Union.
SIZE GUIDE
At Dqual, we put all our efforts into designing our products to provide maximum consistency across a wide variety of styles. However, we are aware that all bodies are different and that style, structure, elasticity, or type of materials can affect the fit and how the products sit on the body.
We recommend that you consult our size guide, available on the product page, just below the "Add to cart" button. Based on these measurements and taking into account the elasticity of the fabrics used in our products, you can determine the most suitable size. If you are unsure how to take your measurements, you can check the size guide for a summary of the best way to do so.

All products made with elastane contain some elasticity, and there may be a variation of 1 to 2 centimeters in relation to the measurements shown in the table.

We are here to help you, and therefore, for any questions you may have, we will be happy to advise you in the best way possible through our Social Networks and Customer Support.
DQUAL assumes no responsibility for the choice of this size, limiting itself to disclosing the measurements of its products.
CARE AND WASHING INSTRUCTIONS
When purchasing DQUAL products, we advise you to consult the washing instructions found on the care label of the item in question.
In order to prolong the life of your pieces, we offer the following suggestions:

1. Wash items with different colors, textures, or materials separately.

2. We recommend that you take extra care, especially with white, light-colored, embroidered, or textured garments.

3. Wash the garment by hand whenever possible, under cold running water. Do not soak the garment or leave it damp.

4. Dry in the shade and in a well-ventilated place. We also advise that, for more elastic materials or heavier fabrics, you dry them horizontally, thus preventing them from stretching when dried on a hanger.
5. Pleated or pleated garments should be hand-washed and not ironed. We recommend shaking them well and letting them air dry on a hanger.

6. DQUAL is not responsible for the misuse of its items, nor for their improper washing.
In which countries can you buy online?
Currently, you can buy online in all countries of the European Union.