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Payment

When purchasing online, you can choose between the following payment methods: VISA, MasterCard, Paypal, MBway and Multibanco Reference.
The payment process is carried out in complete security through the website of our partner Paypal or through payment systems.
If you need to include the taxpayer on your invoice, add it during the checkout process.

Frequently Asked Questions

When placing an order, is stock availability guaranteed?
Despite all our efforts to check, sometimes there may be a stock shortage. In this case, our Customer Support team will contact you to report the shortage of the item(s) and proceed with the corresponding refund.
I chose to pay with a multibanco reference but I didn't make the payment by the deadline. What should I do?
Your order is cancelled and the items are returned to stock. We recommend contacting our Customer Support or placing a new order.
Can I change my delivery address after purchase?
If your order has not yet been processed, you can send an email to our Customer Support team to request a change of address. If you have been notified that your order is already being processed, you should contact the carrier directly.

Can I change my billing details after purchase?
Once the invoice has been issued, we cannot change the details on it.

Could there be delays in the delivery of my order?
We work together with carriers to ensure delivery deadlines are met. However, we cannot be held responsible for delays caused by factors outside DQUAL's control.
We are a small team, and we strive for the quality and detail of each order, so we ask for your understanding if there is any delay during periods of greater order flow.

Can I save an article I like?
You can add the items you like to your Wishlist. Log in or create an account to access them from any device.
In which countries can you buy online?
You can currently buy online in all countries of the European Union

Size Guide

At Dqual we strive to ensure that our products are designed to provide maximum consistency across a wide range of styles. However, we are aware that all bodies are different and that style, structure, elasticity or type of materials can affect the fit and the way products sit on the body.
We recommend that you consult our size guide, available on the product page, just below the "Add to basket" button. Based on these measurements and taking into account the elasticity of the fabrics used in our products, you can check which size is most suitable for you. If you are unsure about how to take your measurements, you can consult the size guide for a summary of the best way to do so.

All products made with elastane contain some elasticity, and there may be a variation of between 1 and 2 centimeters in relation to the measurements shown in the table.

We are here to help you and, therefore, if you have any questions, we will be happy to advise you in the best possible way through our Social Networks and Customer Support.
DQUAL does not assume responsibility for the choice of this size, limiting itself to publishing the measurements of its products.

Care and Washing Instructions

When purchasing DQUAL products, we recommend that you consult the washing instructions on the composition label of the corresponding item.
In order to prolong the life of your pieces, we offer the following suggestions:

1. Wash items with different colors, textures or materials separately.

2. We recommend that you take extra care, especially with white, light-background, embroidered or textured items.

3. Wash the garment by hand whenever possible, in cold running water. Do not leave the garment to soak or keep it damp.

4. Dry in the shade and in a ventilated place. We also recommend that, for materials with more elasticity or heavier fabrics, you dry them horizontally, thus preventing them from stretching when hung to dry.
5. Pleated or pleated garments should be hand washed and should not be ironed. We recommend shaking them well and leaving them to dry on a hanger.

6. DQUAL is not responsible for the misuse of its articles, nor for their incorrect washing.

In which countries can you buy online?

You can currently buy online in all countries of the European Union